Returns & Exchanges
We believe in the quality of our products and want you to shop with confidence. Our return policy is designed to give you peace of mind when choosing the right crate for your dog.
Our crate could be returned or exchanged within 15 days of delivery. View our policy here.
Shipping Timelines
• Mainland Spain and Portugal: between 24 and 48 business hours.
• Rest of Europe and Islands: between 4 and 7 business days, depending on the destination country and the shipping carrier.
• United Kingdom: delivery times may vary depending on customs procedures, import controls, and clearance processing times, and delays beyond Robust’s control may occur.
All delivery times provided are estimates only and may be affected by stock availability, order volume, logistical issues, periods of high demand, transportation delays, customs procedures, or force majeure events.
Shipping Cost
Free shipping is included on all Robust crates to the following destinations:
• Mainland Spain
• Mainland Portugal
• France
• Germany
• Italy
Free shipping does not apply to islands, special territories, or remote areas. Shipping costs for these destinations will be calculated during checkout or communicated to the customer in advance.