Shipping policy

SHIPPING POLICY

Last updated: 13 July 2026

At ROBUST EUROPE, S.L. ("Robust") we ship our products from Spain to most of Europe. This Shipping Policy describes shipping costs, delivery times and other relevant conditions.

 

1. SHIPPING COSTS

Standard shipping is FREE for all orders within the European Union, as well as to the United Kingdom, Switzerland, Norway and Liechtenstein. It is also free to the Balearic Islands, the Canary Islands, Ceuta and Melilla. To the Canary Islands the free service is delivered by sea; an express service is available at an additional cost. The only exception is the Azores and Madeira, where shipping costs are calculated at checkout.

Shipping is also free to the United Kingdom, Switzerland, Norway and Liechtenstein. As these destinations are outside the European Union, any customs duties and import taxes are borne by the customer.

 

2. CARRIERS

We work with leading logistics providers:

  • Correos Express — Spain, Portugal and European Union deliveries.
  • FedEx — large sizes and destinations outside the EU (customs clearance included).

 

3. DELIVERY TIMES

Orders are prepared and dispatched from our warehouse in A Coruña, Spain. Estimated delivery times from dispatch:

  • Mainland Spain and mainland Portugal: 24-48 business hours.
  • Balearic Islands: 48-72 business hours.
  • Canary Islands: 4-10 business days with the free sea service, or 2-3 business days with the express service (additional cost). Canary Islands customs formalities may apply.
  • Ceuta and Melilla: 2 business days.
  • Azores and Madeira: 42-72 business hours (shipping costs apply).
  • Rest of the European Union: 4 to 7 business days depending on destination.
  • Outside the EU (United Kingdom, Switzerland, Norway, Liechtenstein): 4 to 7 business days, plus any customs processing time.

Delivery times are estimates and may vary due to carrier logistics, customs or force majeure. If your order is urgent, contact us and we will do our best to help: info@robust-europe.com / +34 640 61 25 56.

 

4. ORDER TRACKING

Once your order is dispatched, you will receive an email with the tracking number and a link to follow your delivery. You can also contact us by WhatsApp at +34 640 61 25 56 for any question about the status of your order.

 

5. DELIVERY AND INSPECTION

Please inspect the packaging at the moment of delivery. If you notice any visible damage:

1. Indicate it to the carrier on the delivery note.

2. Take photos of the packaging and the product.

3. Notify us within 24 hours at info@robust-europe.com.

Following this procedure allows us to send a replacement or provide a solution at no cost to you (see our Return and Refund Policy).

 

6. INCOMPLETE OR FAILED DELIVERIES

If the carrier cannot complete the delivery (absent recipient, incorrect address), it will usually attempt delivery again or leave a notice. If the order is returned to us due to an incorrect address provided by the customer or repeated failed delivery attempts, the costs of reshipment may be borne by the customer.

 

7. GEOGRAPHIC LIMITATIONS

We currently ship to the European Union, the United Kingdom, Switzerland, Norway and Liechtenstein. For other destinations, contact us before placing your order and we will study the best option: info@robust-europe.com.

ROBUST EUROPE, S.L. · Tax ID B22491062 · Calle Espiño 120, 15405 Ferrol, A Coruña, Spain